Returns & Exchanges
At Sistaco™, we want you to be completely satisfied with your luxury nail experience, which is why we offer a 30-day return window for unused and unopened products. If your order doesn't meet your expectations, our dedicated support team is here to ensure a seamless resolution.
Initiate Your Request
Contact our customer service team via email with your order number and a brief explanation of why you would like to return or exchange your items.
Prepare Your Package
Ensure the items are in their original, unopened packaging and securely wrap them to prevent damage during transit back to our warehouse.
Ship the Items
Affix the provided return authorization label to your parcel and drop it off at your nearest authorized postal carrier location.
Receive Your Refund
Once our quality control team inspects and approves the returned goods, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing